Frequently Asked Questions
ButterflyKickz is your go-to destination for curated streetwear and sneakers. We focus on delivering high-quality, standout pieces that elevate your everyday style.
Absolutely. We guarantee 100% authenticity. Every item is carefully sourced and verified by our dedicated team to ensure quality and legitimacy.
Each product includes a detailed size guide. If you need further assistance, feel free to contact us—we’re here to help. Keep in mind that some items are designed with an oversized fit.
You have 7 days to return items, provided they are unworn, in original condition, and with all tags attached. Please ensure items are free from odors or signs of wear. Shipping cost of the return is on you though.
Shipping within Greece typically takes 2–5 business days. For international orders, please allow 7–10 business days, depending on your location.
Yes, we ship worldwide. If you have internet access and a valid mailing address, we can deliver to you.
If your order hasn’t arrived within the expected timeframe, please contact us via direct message or email. We’ll promptly investigate and provide an update.
If your order hasn’t arrived within the expected timeframe, please contact us via direct message or email. We’ll promptly investigate and provide an update.
Restocks are very rare. Most of our pieces are limited edition. If you miss a drop, stay tuned for upcoming releases.
Yes, all our sneakers are deadstock—brand new, never worn, and in their original packaging.
“Pre-Loved” Products are products that were once worn by other people in the past. In the description of each product page you can find out about the exact condition of the product. This category of products does not include sneakers.
Orders can be canceled if they haven’t been shipped yet. Once dispatched, cancellations are no longer possible.
We operate exclusively online, allowing us to focus on providing quality products without the overhead of a physical storefront.
Yes, many of our items are designed to be unisex. We also offer exclusive pieces tailored for women, featuring unique cuts and styles.
Currently, we accept one-time payments only. However, we’re exploring installment options based on customer interest.
We’re planning future collaborations. If you’re an artist or creator with a unique vision, feel free to reach out to us.
Not at the moment, but we’re developing a rewards program that will offer points, perks, early access to drops, and exclusive giveaways. Stay tuned for updates.
Upon request, we’ll provide a tracking link via direct message. Please reach out to us politely, and we’ll assist you promptly.
If there’s a problem with your order, please contact us through direct message. We’ll work diligently to resolve the issue to your satisfaction.